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· Customer Service

Look after every customer without your team glued to the phone

An AI agent answers frequent questions, gathers the information needed and passes on to a person whatever truly needs one.

Automate my customer service View packages
Illustrative demo with sample data · video in Spanish

· The problem

The same questions, every day

Opening hours, prices, availability, order status… Answering the same thing over and over takes time from your team and keeps your customers waiting.

  • Messages left unanswered outside business hours.
  • Your team stops what they are doing to answer basic questions.
  • Information is missing when a query reaches the right person.

· Explore the impact

From daily friction to a practical improvement

Select each point to see where the solution helps and what changes in your business.

Highlighted outcome Fast answers

· Benefits

What changes in your business

  • Fast answers

    Your customers get answers to frequent questions without waiting for someone to be free.

  • Fewer interruptions

    Your team spends its time on the queries that need human judgement.

  • Organised requests

    Every query arrives classified and with the information already gathered.

Features

  • Automated handling of frequent questions.
  • Information gathering.
  • Request classification.
  • Hand-over to people.
  • Integration with compatible tools.

· How it works

One query, start to finish

How the agent handles a typical query in a clinic or shop.

  1. The customer writes in with a question.
  2. The agent replies with your business's information.
  3. If needed, it asks for the required details.
  4. It classifies the request by type.
  5. It hands over to your team whatever needs a person.

How do I get it?

This solution is implemented within our Essential, Profesional and Premium packages. If you want to connect it with others, Profesional is the package designed for that.

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· Complementary services

Works even better with

Frequently asked questions

Does the agent replace my team?

No. It handles repetitive queries and passes to your team the ones that need a person.

What information does it use to reply?

Whatever we agree with you: services, opening hours, terms and standard replies. You approve what it can say.

Which channels does it work on?

It depends on the tools and channels you use. We check this in the initial analysis and confirm what is compatible.

Want to serve customers better without growing your team?

Tell us how you handle customers today and we propose how to automate it.

Automate my customer service