What can I automate?
Tasks that repeat and follow rules: answering frequent questions, managing appointments, preparing quotes, following up opportunities or moving data from one tool to another. In the initial analysis we look with you at what makes sense to automate and what does not.
What is the difference between Essential and Profesional?
Essential sets up a standard solution to automate a specific part of your business. Profesional connects several solutions so information flows from one process to the next with no in-between tasks, and includes an operational diagnosis, basic indicators and priority support.
What does connecting processes mean?
What happens in one solution triggers the next one without anyone copying data. For example: a query that reaches Customer Service becomes an appointment in the Appointment Manager, or a sales opportunity goes straight to having its quote prepared.
Can I extend my solution later?
Yes. You can start with Essential and move to Profesional or Premium, or add new solutions later. Each extension is quoted according to its scope.
What does the one-off payment include?
The implementation work: analysis, set-up, customisation, agreed integrations, testing and go-live. It is paid once; it is not a monthly fee.
What does monthly maintenance include?
Technical maintenance of the solution and support at your package's level (standard, priority or top priority). Premium also includes strategic support with a monthly meeting of defined scope.
Are there additional usage costs?
There may be. Some tools, channels or AI services have their own usage-based costs. If any are not included, we explain and quantify them before you sign up.
Can my current tools be connected?
In many cases yes, as long as the tool allows integration. We check it in the initial analysis and tell you clearly what can and cannot be connected.
What does Premium consulting bring?
A strategic analysis of your company, identification and prioritisation of growth opportunities, a 90-day roadmap and monthly results tracking. It is ongoing support, not just implementation.
How long does implementation take?
It depends on the package and the integrations needed. After the initial analysis we give you an estimated timeline in the proposal, before starting.